A salon or nail shop overcharged me or won't refund my membership. What now?

Beauty shops must show final prices up front, and you can usually cancel a prepaid membership and get back the unused amount minus a cancellation fee. What to do 1. Before the service, check the posted final price list. If you're getting 3 or more services, ask for the itemized statement the shop must give you in advance. 2. If you're charged more than the posted or agreed price, ask for an itemized receipt and dispute it on the spot. Paying by card leaves a record. 3. To cancel a membership or prepaid package, tell the shop in writing and ask for the refund calculation. Compare it with the current standard on the 1372 site. 4. If the shop refuses, contact 1372 (call 1372 or ccn.go.kr). Your case can be passed to the Korea Consumer Agency for damage relief. 5. Paid by credit card in installments? Ask your card company whether you can stop the remaining payments after cancelling. Good to know • If your membership counts as an "ongoing transaction" under the Door-to-Door Sales Act, you can cancel during the term and the shop can't charge a penalty far above its actual loss; ask 1372 whether yours qualifies. Official sources • 1372 – dispute standards for beauty services (Korean): https://www.ccn.go.kr/board2/board.ccn?mode=view&boardCode=372&boardSeq=432 • Dongdaemun-gu Health Center – rules for beauty businesses (Korean): https://www.ddm.go.kr/health/contents.do?key=1317 • Door-to-Door Sales Act (Korean): https://www.law.go.kr/법령/방문판매등에관한법률 This is general information, not legal advice. Checked by the Verihood team on October 3, 2026. Rules and fees change, so confirm with the official source before you act.